Delivery Information

We offer the following delivery options for UK mainland addresses:

We currently deliver to UK mainland addresses only. This includes England, Scotland, and Wales. Unfortunately, we are unable to deliver to the following areas at this time:

• Northern Ireland
• Channel Islands
• Isle of Man
• Scottish Highlands and Islands (selected postcodes)
• BFPO addresses
• International addresses

If you are unsure whether we deliver to your area, please contact us before placing your order.

Orders placed before 2:00 PM on a working day are typically processed and dispatched the same day, subject to pharmacist review. Orders placed after 2:00 PM, or on weekends and bank holidays, will be processed the next working day.

Orders containing Pharmacy medicines may take slightly longer to process as they require review and approval by a qualified pharmacist.

Certain products require careful temperature control during transit. Where applicable, we use insulated packaging to help maintain appropriate temperatures. During periods of extreme heat, we may delay dispatch of temperature-sensitive items to ensure they arrive in optimal condition.

If you receive a temperature-sensitive item that appears to have been compromised, please contact us immediately and do not use the product.

Orders containing Pharmacy (P) medicines may require a signature upon delivery. This is to ensure that medicines are received by an appropriate person and to comply with pharmacy regulations.

Please ensure someone is available at the delivery address to sign for the parcel. If delivery is attempted and no one is available, the courier will leave a card with instructions for rearranging delivery or collecting the parcel.

Once your order has been dispatched, you will receive a dispatch confirmation email. Where tracking is available, the email will include a tracking number and a link to track your parcel's progress.

You can also check the status of your order at any time by logging into your account and visiting your order history.

All orders are dispatched in plain, unmarked packaging with no indication of the contents. The return address will show our company name but will not reference pharmacy products or specific treatments.

If your delivery has not arrived within the expected timescale, please take the following steps:

1. Check the tracking information provided in your dispatch email.
2. Check with neighbours in case the parcel was left with them.
3. Check any safe places around your property where the courier may have left the parcel.
4. Allow an additional working day, as deliveries can occasionally be delayed.

If your order has still not arrived after these steps, please contact us and we will investigate with the courier. We will arrange a replacement or refund where appropriate.

If you have any questions about delivery, please do not hesitate to contact us.

nuPharma Ltd
Email: help@nupharma.co.uk
Phone: 01234 567 890
Mon–Fri 9am–6pm, Sat 9am–1pm