Terms & Conditions

This website is operated by:

nuPharma Ltd
123 Pharma Lane
London EC1A 1BB
United Kingdom

GPhC Registration Number:
Company Registration Number:
VAT Registration Number: GB 123 4567 89

nuPharma is a registered pharmacy with the General Pharmaceutical Council (GPhC) and operates under the supervision of a Superintendent Pharmacist.

To use this website and place orders, you must:

• Be at least 16 years of age
• Be a resident of the United Kingdom
• Provide accurate and complete information when creating an account and placing orders
• Not use the website for any unlawful purpose

Certain products have additional age restrictions. For example, emergency hormonal contraception is only available to individuals aged 16 and over, and some products may require you to be 18 or older.

All prices displayed on our website are in British Pounds Sterling (GBP) and include VAT where applicable. We make every effort to ensure prices are accurate, but errors may occasionally occur. If we discover a pricing error on a product you have ordered, we will contact you before processing the order.

Product descriptions and images are provided for informational purposes. While we strive for accuracy, we recommend reading the patient information leaflet provided with each medicine.

We reserve the right to change prices at any time without notice. The price charged will be the price displayed at the time you place your order.

Certain products on our website are classified as Pharmacy (P) medicines under UK law. These medicines are subject to additional requirements:

• Screening questionnaires — you must complete a pharmacy screening questionnaire before purchasing a Pharmacy medicine. This questionnaire allows our pharmacist to assess whether the medicine is safe and appropriate for you.
• Quantity limits — in accordance with UK pharmacy regulations and responsible selling practices, purchase quantities of certain medicines are limited. For example, paracetamol-containing products are limited to 32 tablets per transaction.
• Right to refuse sale — our pharmacists reserve the right to refuse the sale of any medicine if, in their professional judgement, it is not appropriate for you. In such cases, you will receive a full refund.
• Pharmacist review — all Pharmacy medicine orders are reviewed by a GPhC-registered pharmacist before dispatch.

Prescription-only medicines (POM) require a valid prescription issued by a registered healthcare professional. You must upload your prescription or arrange for it to be sent to us before we can dispense these medicines.

We verify all prescriptions before dispensing. If a prescription is invalid, expired, or cannot be verified, we will contact you and issue a full refund for the affected items.

When you place an order through our website:

1. You submit your order by completing the checkout process and making payment.
2. You receive an order confirmation email. This confirms receipt of your order but does not constitute acceptance.
3. Our pharmacist reviews the order, including any screening questionnaire responses and prescriptions.
4. Once the pharmacist approves the order, it is accepted, and we proceed with dispensing and dispatch.

A binding contract is formed only when we dispatch your order and send you a dispatch confirmation email. We reserve the right to decline any order at our discretion, including where a pharmacist determines a medicine is not suitable.

All payments are processed securely through Stripe. We accept major debit and credit cards. Payment is taken at the time of checkout.

Your financial details are handled entirely by Stripe and are not stored on our servers. For more information on how Stripe handles your payment data, please refer to Stripe's Privacy Policy.

If your order is declined by our pharmacist or cannot be fulfilled, you will receive a full refund to your original payment method.

We deliver to addresses within the UK mainland. For full details of our delivery options, costs, and timescales, please see our Delivery Information page.

While we endeavour to meet estimated delivery times, these are not guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control.

Medicines cannot be returned once dispatched. Under The Human Medicines Regulations 2012, once a medicine has left our pharmacy premises, it cannot be accepted back or resold for safety reasons.

For non-medicine items, you have the right to cancel your order within 14 days of receiving the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For full details of our returns and refunds process, please see our Returns & Refunds page.

All content on this website, including text, graphics, logos, images, and software, is the property of nuPharma Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter for which it would be illegal for us to exclude or limit liability.

Subject to the above, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or the purchase of products, to the fullest extent permitted by law.

Our total liability to you for any claim arising from the purchase of a product shall not exceed the price you paid for that product.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint about our services, we encourage you to contact us first through our Complaints Procedure so we can try to resolve the matter.

For complaints relating to pharmacy practice, you may also contact the General Pharmaceutical Council (GPhC) directly. For general consumer complaints, you may contact the relevant ombudsman service.

We may update these terms from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

If you have any questions about these Terms & Conditions, please contact us:

nuPharma Ltd
123 Pharma Lane
London EC1A 1BB

Email: help@nupharma.co.uk
Phone: 01234 567 890